What can we help you with today?
Managing Your Account
I forgot my password. How do I reset it?
"Shipping rates have been updated based on your new "ship to" address. Please review then resubmit your order." I am unable to resubmit my order. Why?
How do I edit my account information?
How do I create an account?
Do I have to register with your website to place an order?
Shipping & Delivery
Where is my order?
Do you ship to Canada?
Why am I being asked to pay customs charges?
What are my shipping options and delivery times?
Do you ship to Military/APO addresses?
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Ordering and Payment
I just placed an order, and I forgot to add/remove some items. Can this be done?
Do you accept Health Savings Account credit cards?
Why does my bank statement show a charge on my card when the order was declined?
Why do you hold orders to verify accounts?
Is your website secure?
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How do I return an item?
What is the return address?
Can you provide a return address label?
Can I just exchange my order? Do you accept exchanges?
How long before I receive my refund?
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Do you offer consultations for couples?
Do you guarantee results with the products you recommend?
Do you do consultations for men?
Should I get a consultation when I have IVF happening in a month?
I’ve booked a consultation, now what?
Fertility Cleanse FAQ's
Can I start the Fertility Cleanse Late?
Will the Fertility Cleanse be the only product I have to take to get pregnant?
When is the best time of day to take my Fertility Cleanse products? Do I need to take them with food?
What do I do with left over products after I have completed the cleanse?
Is the Fertility Cleanse Kit Gluten Free?
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Do Fertilica products expire?
Can teenagers use the products?
How often should I do Self Fertility Massage?
How much alcohol is in my Fertilica herbal extract?
How do you use Castor Oil Packs?
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Questions on Downloads
How do use a Kindle to access my pdf eProducts.
Which products are digital?
How do I download the eBook or Video Download that I ordered?
How do I download an ebook or Self Fertility Massage Video Download to my iPhone or iPad?
What type of file is the Self Fertility Massage Instant Download?
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